Help

​A dedicated Fish Eye Helpline is available from 8.30am to 4.30pm Monday to Friday to provide assistance for Fish Eye related queries. This includes any questions you may have regarding the registration and nomination process. You can also email your queries to us.

T: 1300 550 763
E: Fisheye.Support@fish.wa.gov.au

Note: This is not the rock lobster helpline. The rock lobster helpline will continue for issues relating to IVR, catch reporting and entitlement.

User guides

Refer to the following user guides to assist you in using Fish Eye Online Services. If you have any questions about the user guides, you can refer to the Frequently Asked Questions or contact the Fish Eye Helpline.

Online Services

1. Overview of Fish Eye Online Services
2. Activating your Fish Eye account
3. Managing your password and User ID (includes resetting your password)
4. Nominate a Master for an MFL
5. Submit a pre-fishing nomination
6. Submit a pre-landing nomination (single session)
7. Submit a pre-landing nomination (multiple sessions on one day)
8. Submit a pre-landing nomination (multiple sessions over two days)
9. Submit a post-landing nomination
10. View submitted trip nominations
11. Request a change to a trip nomination
12. View entitlement balance (No longer valid)
13. View entitlement reports
14. Renew Commercial Fishing Licence (CFL)
15. Apply for Temporary Transfer of Entitlement
16. Abalone - user manual for fishers
17. Abalone - user manual for fishers - mobile devices
18. Abalone - user manual for processors

CatchER

1. Overview of CatchER
2. Accessing CatchER
3. Logging onto CatchER
4. Define ‘settings’ for CatchER
5. Submit a pre-fishing nomination using CatchER
6. Submit a pre-landing nomination using CatchER (single session)
7. Submit a pre-landing nomination using CatchER (multiple session)
8. Submit a post-landing nomination using CatchER
9. Adding a new tag range during a consignment (using an iPhone)
10. Adding a new tag range during a consignment (using an iPad)
11. View submitted nominations on CatchER

Fish Eye instructional videos

1. Define Settings in CatchER
2. Submitting a Pre-Fishing Nomination using CatchER
3. Submitting a Pre-Fishing Nomination including Hold Over using CatchER
4. Submitting a Pre-Landing Nomination using CatchER
5. Submitting a Pre-Landing Nomination using CatchER – Session 1 of 2 with Hold Over
6. Submitting a Pre-Landing Nomination using CatchER – Session 2 of 2
7. Submitting a Post-Landing Nomination using CatchER
8. Submitting a Post-Landing Nomination (including Personal Consumption) using CatchER
9. Adding a new Tag Range during a Post Landing Nomination

Online Services for Receivers

1. Overview of Fish Eye Online Services
2. Activating your Fish Eye account
3. Managing your password and User ID (includes resetting your password)
4. Submit a receiver Consignment form
5. View a submitted Receiver return

Troubleshooting and frequently asked questions

1. Troubleshooting online service problems
2. Troubleshooting CatchER problems
3. Frequently Asked Question about Fish Eye